What we collect
- When you request a home visit: your name, phone number, email (if you give one), area, the best time to call, who needs care and the help they need, their age and your relationship to them (if you give them), when you would like care to start, and any notes you add.
- When you use the “Ask us” chat: the questions you type.
- When you visit the website: which pages are viewed, the website you came from, and whether you use a phone or a computer. We don’t use cookies for this, and we don’t keep your IP address: a visit is counted with a code that changes every day, so no one is followed from one day to the next.
- When you are in our care: our nurses keep care records — health details, care notes, visit times and photos — so that your care is safe and continuous.
How we use it
Only to call you back, arrange and confirm visits, and plan and provide care. We never sell your information or use it for advertising.
Who else handles it
- Requests are kept on our own secured server and sent to our team’s email, which is provided by Google (Gmail).
- Questions typed in the chat are sent to Google’s Gemini AI service, which writes the answer. Please don’t type medical or personal details in the chat — call us instead.
- If you message us on WhatsApp, that conversation is handled by WhatsApp (Meta).
- The website’s fonts are loaded from Google Fonts.
How long we keep it
- Care requests: until they are no longer needed to arrange care. You can ask us to delete yours at any time.
- Care records: for as long as they are needed for your care and as medical records must be kept.
- Chat conversations: we don’t keep them. They stay in your browser tab until you close it.
- Website visit counts: deleted after one year. Our server’s technical log, which includes IP addresses and helps keep the website secure, is deleted after about two weeks.
Keeping it safe
Only our care team can see requests and care records, each person signing in with their own account. The server is protected by a firewall and its records are backed up every day.
Your choices
You can ask to see the information we hold about you, to correct it, or to delete it, and you can withdraw your consent at any time, as provided by India’s Digital Personal Data Protection Act, 2023. To do so, or if you have a concern about how your information is handled, contact us:
- Email: milestoneelderlycare@gmail.com
- Phone: +91 69098 08772 or +91 60099 30687
- Address: Milestone Elderly Care, D-Sector, Naharlagun, Arunachal Pradesh